Shipping & Returns

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SHIPMENT
SpecJewellery.com offers customers various shipping methods, pending on customers's consideration on value of items, shipping cost and delivery time. Each shipping method has its own advantages and disadvantages.
Customers will be prompted to select one of the delivery methods during Check-Out. Please note that some locations will have only one shipping selection based on services provided by freight forwarders.

We do not add postage cost into the product and then offer flat rate postage to every country in the world. There are no such shipping charges from local or international freight forwarders under the higher petrol price situation today.

The shipping cost in this website is the same as given by the shipper to SpecJewellery.com. We do not earn profit from the shipping cost.

Shipping costs for orders places are calculated based on total shipping weight, even for the order of multiple items. Customer will be provided with the total shipping cost for the order during Checkout.

DELIVERY
It is the customer obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the wrong address, SpecJewellery.com is not obliged to re-send the order to the correct address at the company expense.

SpecJewellery.com will provide customer with an estimated date for delivery of all parcels upon request. While SpecJewellery.com make every effort to deliver by the stated time, all dates specified are estimates only. SpecJewellery.com is unable to give a guaranteed time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date.

It is the responsibility of the customer to inform SpecJewellery.com if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be delivered according to our discretion.

GUARANTEE
SpecJewellery.com want you to be absolutely satisfied with your purchases from us. SpecJewellery.com has a 3-day, 100% customer satisfaction guarantee. Within 3 days of receipt of your shipment, you may return the product for a refund or exchange it for another product or a cash voucher*. This is our absolute commitment to satisfying your every need!

* Excludes all shipping and handling fee. Items must be sent back to us (shipping borne by you) for a refund or exchange on your items. We only refund shipping costs only if the return is a result of our error.

RETURNS AND EXCHANGES
You or the recipient of an order may return an item that has been purchased from SpecJewellery.com because you have changed your mind or are unhappy with the item(s).

Please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Please include your packing slip with the items you are returning, wrap the package securely, ensure the parcel is clearly written as a return item and ship it back to the correct address. Please use either standard or normal registered post to ship your items back to us.

Except where required by law, all returned products must be:

1. Unused, unopened and in original condition
2. Undamaged
3. In a saleable condition upon return

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a full refund of the product cost. However, you will pay the delivery costs of the return to SpecJewellery.com and re-delivery to you. We will not refund initial delivery, wrapping and other fees.


GOODS DAMAGED OR FAULTY ON DELIVERY
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to SpecJewellery.com.

Thank you.

Regards,
SpecJewellery.com


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Spec Jewellery is the marketing arm of Sceng Jewellery Industries Sdn. Bhd., a jewellery manufacturer from Penang, Malaysia.

© 2018 Spec Jewellery by Sceng Jewellery Industries Sdn. Bhd. All Rights Reserved.